This morning I get an email that the store in fact does not have this item. Strike one! The inventory system is broken.
I am instructed to call a toll free number. I call, and get a moderately annoying telephone tree. I am asked to speak my order number into the phone. I do this, and I am told that my order requires that I speak with a human. The human answers, and immediately needs me to tell her my order number again. She claims that another store has the item. The cycle starts again.
1. Why was an item that was in stock after closing Sunday night not in stock Monday morning?
2. Why do all these systems require you to tell them your order number/customer number/prisoner number multiple times? Shouldn’t the rep see it on her screen when she gets the call?
3. Why did I need to talk to a human just to try to find the item at another store, when all she was doing was looking at the same information I’d see on the web site?
I wish our capitalists were better at capitalism.