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The American Caliban

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Life in These Here Now United States (health care mix) [Jul. 19th, 2007|11:22 am]
The American Caliban
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[Current Mood |groggy]

My health benefits provider (Blue Shield California) sent me a nastygram in the U.S. Mail saying I was cancelled, cancelled, cancelled. I looked on their website, saw that this was not so, and didn't panic.

Then TriNet, who manages our benefits, sent an apologetic email saying the cancellations were their mistake and were being rectified.

Finally, they just now sent another email saying that they typed their customer service phone number wrong and were even sorrier.

"The persons responsible for sacking the previous persons have been sacked. And now, llamas!"
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Comments:
[User Picture]From: kasheri
2007-07-19 08:36 pm (UTC)

I got one for you

We contract with a company called Work Place Answers to provide on-line sexual harassment prevention training for our supervisors, as required by CA law. Recently, our Human Resources Dept also contracted with WPA to provide on-line ethics training. Mind you, no one wants to take any of this.

So WPA agreed to send out notices regarding the ethics training on a Friday, and therein would provide the personalized link for each employee that lets WPA track who has taken the course. HR planned to send out a notice on Wednesday letting people know to expect the WPA e-mail, explaining what it was about, etc..

So on Tuesday WPA sends out their e-mail. And in it they say nothing about HR. No, they say this is all the doing of my office and even provide our contact information. So that morning we are inundated with hundreds of irate calls demanding to know just who has reported the caller as unethical and just who the hell do we think we are?!

But wait, it gets better. HR attempts to send out an explanatory e-mail to everyone. But to send out "all hands" e-mail, they have to be approved by the head honchos in Administration. They don't like the e-mail and "correct" it, taking out all the useful information and clearing up absolutely nothing. Meanwhile, HR contacts WPA and gets them to write another e-mail with the correct contact information referring callers to HR. WPA does so, but they get a little frazzled and confused along the way, and when they finally send it out they accidentally click on the first e-mail and send out the wrong one a second time.

No one in HR realizes this because the e-mails automatically go only to people who have not yet taken the on-line training, and everyone in HR did it long ago.

So we call them up saying that everything is now ten times worse, and HR tries one more time to send out a correcting e-mail. This time they get it right, but by now the whole campus has gotten four e-mails on this same ridiculous topic and are ignoring said correspondence.

The final product: pretty much the entire campus is pissed off with my office, and the damage appears to be impossible to correct. We just have to take the hit and like it. Ugh.

But, oh, the llamas were lovely...
(Reply) (Thread)
[User Picture]From: torgo_x
2007-07-20 02:54 am (UTC)

Re: I got one for you

Tell WPA and HR to clean out their desks.
(Reply) (Parent) (Thread)
[User Picture]From: torgo_x
2007-07-20 01:24 am (UTC)
sent an apologetic email saying the cancellations were their mistake and were being rectified.

I've decided that I'm thru with accepting corporate apologies- they are as rhetorically ceremonial and useless as turning a big plastic prayer wheel Sharpied with "OOPS" in Sanskrit. (༺ ऊप्स् ༻)

Now, instead of apologies, I demand money, or credit, or free things, or will grudgingly accept the sound of literal sobbing on the part of a feckless manager.

(Reply) (Thread)
[User Picture]From: la_lisa
2007-07-28 09:24 am (UTC)

whew

I just got COBRA'd for 3 yrs on my ex-husband's insrance. After that--I dunno what I'll do...
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