The American Caliban (substitute) wrote,
The American Caliban
substitute

  • Mood:

apple blues

The hard drive on my 15" Aluminum Powerbook G4 is clearly defective and has been for some time. It likes to hang and say "disk0s3: I/O error" into the logs at times when certain files are touched. The Disk Utility thinks the drive is fine and so does the "SMART" status. Maybe a cable is loose in there. The voice of authority in the form of dr_strych9, who knows, told me to get it replaced but I didn't.

Now of course it's worse. An unknown number of my music files now make this thing happen, and the new iTunes insists on doing a "gapless music analysis" on each file on startup each time that can't be disabled and keeps hitting the problem. I remove a file and it "finds" another. Plus, the update prebindings thing that installers like to do sets it off. My computer is becoming less and less usable.

I realized that I haven't fixed this mainly because I hate dealing with AppleCare and the Apple Store. The last couple of times I went to the Genius Bar, the Genius gave me the third degree. Well sir we might have a K key to replace this broken one, we have some in the back, but if we don't you'll have to pay for a new keyboard. Yes I know you have AppleCare but the wear & tear, sir. Pointing to the spots where the sweat from my wrists had pitted the aluminum and talking about "moisture corrosion damage issues," looking for anything that meant I had been using the thing to hammer nails, etc.

They've clearly been told to be hardasses and refuse AppleCare to anyone they can, especially laptop owners. I understand that they're plagued with people who pour a Coke on their computers and try to get a new one, but being treated like a criminal isn't fun. Considering the expense of the computer and the AppleCare plan itself, I'm aggrieved to find myself having used car lot conversations with a supercilious geek every time I need help.

Plus, of course, I put in my own memory which invalidates everything because Apple wants to insist on selling RAM at a huge markup over retail.

It's hard not to see the whole thing as a scam, and it makes me angry, and I don't like being angry. It's particularly humiliating to have to defend my computer maintenance skills in public to someone who's just going to win if he wants to and has poor enough social skills that he's going to push all my buttons.

So I guess I'll just buy a new hard drive with cash and try to transfer the data over somehow. I'm not sure I'd buy a new Apple now, though, and I'm certainly not very jazzed about AppleCare. It has been useful before when undeniable problems happened early in hardware ownership, but I don't any longer think it's better than another computer vendor's warranty.

I needed native x86 and Windows for radio stuff so I ordered a cheap-ass low-end Dell this week. I paid for the accidental destruction coverage on it. Maybe Apple should offer that separately from the service at a higher rate, instead of making us fight with their employees about whether we're good stewards every time something goes wrong.

I freely admit that my own problems with conflict and my button pushes are at least as much the problem as Apple's policies, but I'm also tired of bait and switch, and tired of Apple's denial about actual design flaws like the AC Adapter. They do so much so well, and then the Reality Distortion Field intervenes and says "We're perfect, and you, the customers, are imagining your problems."
Tags: apple, brain, commerce, geek, hardware, mac, villainy
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